Privacy Policy

Last updated: 12/26/2025

Help With My Phone respects your privacy. This page explains what information is collected, how it is used, and how it is protected.

What Information I Collect

I may collect limited personal information when you:

• Book a help session

• Fill out a contact or intake form

• Email or call for support
  
  

This information may include:

• Your name

• Email address

• Phone number

• Basic device information you choose to share

I only collect information that is necessary to provide help with your phone or device.

How Your Information Is Used

Your information is used only to:

• Schedule and provide your help session

• Communicate with you about your appointment

• Follow up if needed

Your information is never sold, rented, or shared with third parties for marketing.

Session Privacy

• Sessions are private and one-on-one.

• I do not record sessions unless you clearly ask and give permission.

• I do not access your device unless you explicitly allow it during a session.

You are always in control.

Payments

Payments are handled securely through third-party services such as Calendly and Stripe. I do not store or have access to your full payment details.

Data Security

Reasonable steps are taken to protect your information. However, no online service can guarantee absolute security.

Your Choice

You may request that your contact information be deleted at any time by emailing: support@helpwithmyphone.com

Terms of Service

By using this website or booking a session, you agree to the terms below.

Nature of the Service

Help With My Phone provides remote, educational assistance for phones and basic technology use.

I:

• Explain settings and options

• Walk you through steps

• Help you understand your device
  
  

I do not:

• Repair hardware

• Guarantee outcomes

• Act as a replacement for manufacturer or carrier support
  
  

No Emergency Services

This service is not for emergencies.

If your issue involves:

• Medical emergencies

• Safety threats

• Financial fraud in progress

• Stolen devices

Contact emergency services, your bank, or your carrier immediately.

User Responsibility

You remain fully responsible for:

• Your device

• Your accounts and passwords

• Any changes you choose to make

You should never share passwords, PINs, or verification codes unless you choose to do so.

Limitations of Liability

While every effort is made to provide clear and accurate guidance:

• I am not responsible for data loss, device damage, or service interruptions.

• Technology changes, updates, and settings may affect results.

You use this service at your own discretion.

Cancellations & Refunds

Cancellation and refund policies are listed on the Policies page and apply to all sessions.

Changes to These Terms

These terms may be updated occasionally. Continued use of the service means you accept any changes.